Cancellation and changes to your booking
1. If you want to amend your booking, you must notify Embers Camping as soon as possible. Subject to availability and the conditions in 2 to 4 below, amendments to your booking can be made for an administration fee of £20. Transferred dates must be within the same booking season.
2. 30 days or more before arrival date - The booking can be amended or cancelled with a full refund
3. 29 days to 15 days before arrival date - The booking can be amended or cancelled with a 50% refund
4. Less than 15 days before arrival date - The booking cannot be cancelled or amended. In either situation, no refund will be given.
5. If we have to cancel your booking we will offer you a full refund of any fees paid or the option of an alternative pitch/site of a comparable standard (with you paying any additional cost or receiving a refund in respect of a price difference). No other compensation is available.
6. You must pay any outstanding balance on your booking and any additional fees before pitching.