Cancellation and changes to your booking
1. If you wish to amend your booking, we request that you notify Embers Camping as soon as possible. Subject to availability and the conditions in 2 to 3 below, amendments or cancellations to your booking can be made for an administration fee of 10% of the booking value or £20, whichever is the higher. The administration fee will be waived if we are forced to cancel your booking.
2. Up until 30 days before arrival date – Embers Camping will amend the booking to a later date, subject to availability, in the same booking season or refund your booking value to a Gift Voucher.
3. Less than 30 days before arrival date – We are sorry but in this period we are no longer able to offer the ability to amend the booking and no refund or voucher for a future booking can be offered.
4. If due to unavoidable reasons we are forced to cancel your booking we will endeavour to offer you the option of an alternative pitch/site of a comparable standard subject to availability within the same booking season, or the following season subject to paying the difference in camping fees. No other compensation is available.
5. All outstanding balances with respect to your booking and any additional fees must be paid prior to your arrival.